Troubleshooting

My proxy shows offline

Nine times out of ten it's Android battery optimization killing the app in the background. Re-run the permissions step in the app's setup, exempt the app from battery optimization, and keep the phone on a charger. The dashboard's last_seen per device shows whether it's flapping or fully down.

If status reads Reconnecting…, the phone can reach us but its proxy tunnel dropped — usually a network change. It re-dials automatically and returns to Connected within a minute.

If a phone stays stuck (a wedged modem that won't re-attach), the app's Reboot phone button restarts it without root — record your phone's restart taps once and it replays them on demand. Leave Autostart after reboot on (the default) so the proxy comes back by itself about a minute after the phone restarts.

The IP won't change when I rotate

Rotation is best-effort: the carrier decides what IP you get, and some re-assign the same one on a quick re-dial. For a reliable change, a full radio detach works far better than a rapid re-dial — for example, toggling airplane mode and leaving it on for 5+ seconds before turning it back off. Confirm the result in the device's IP history. Background on why: How rotation works.

The proxy feels slow

Mobile-proxy speed is bounded by the phone's signal and the carrier — check the signal where the phone sits. A weak indoor spot, a congested tower, or thermal throttling on a hot phone all cap throughput. Moving the phone to a window or adding airflow often helps more than anything on our side.

Sites see the wrong location / my DNS leaks

Make sure you're using socks5h://, not socks5://. The h resolves DNS through the proxy on the carrier network; without it, your machine resolves names locally and can reveal your real location.

Does my own phone traffic go through the proxy?

No. The app only relays proxy sessions arriving through the tunnel, and those exit via the SIM. Your personal apps and browsing are untouched, and we can't see them.